Refund and Cancellation Policy

1. Cancellation Policy

1.1 Order Cancellation by Customers: You may cancel your order within 2 hours of placing it, provided it has not been shipped or processed.

1.2 Order Cancellation by Seller: We reserve the right to cancel an order due to product unavailability, technical issues, or suspected fraudulent activity.

2. Return Policy

2.1 Return Eligibility: We accept returns within 5 days from the date of delivery for unused products in original packaging.

2.2 Return Process: Contact our customer support team to initiate a return.

2.3 Return Shipping: Unless the return is due to our error, you are responsible for return shipping costs.

2.4 Refund Process: Refunds are issued to the original payment method within 10 business days after inspection.

3. Exceptions and Additional Information

3.1 Exchange Policy: We do not offer direct exchanges; please return and place a new order.

3.2 Damaged or Defective Products: Contact support immediately for resolution.

3.3 Non-Refundable Items: Gift cards, downloadable software, and digital products may be non-refundable.